Sirvoy can automatically keep your availability updated and retrieve your bookings from Booking.com.

See point 8 below.

Follow these instructions to activate the connection:

  1. Request a connection to Sirvoy via the Booking.com Extranet by going to “Account” -> “Connectivity provider”. In the provider field, search for and select Sirvoy (partner ID 289). Select “Reservations, rates, and availability”. You will also be prompted to read and accept Booking.com’s XML agreement in order to complete the connection request.
  2. Once Booking.com has sent us information about your XML connection, we will send you an email asking you to map (or match) your room types. Go to Settings -> Channels -> Booking.com. You will be asked to map the room types available in Booking.com to your corresponding room types in Sirvoy. We also recommend that you enable the setting called “Update rates automatically”, otherwise, rate updates must be triggered manually.
  3. Make sure to verify that all room types have the correct restrictions set as expected, since the rooms will become bookable immediately after the connection is activated.
  4. In order for possible modifications of already existing bookings to come through correctly to Sirvoy, please ensure that no inactive room type on Booking.com is registered on Booking.com reservations. Also, please avoid changing room type settings on Booking.com after the connection process has been initiated but before it’s finalized.
  5. Our support team will automatically be notified once your mapping is completed and will then review it and confirm to Booking.com. Depending on whether you have chosen to be automatically connected to the provider (Sirvoy) or not, Booking.com will send you either a confirmation email once the connection is active, or an email instructing you how to activate the connection. Please see this article regarding correct rate settings on Booking.com, in order to ensure the correct price display on the channel.
  6. In case you did not enable automatic rate updates when mapping the room types, you will now have to go to Settings -> Channels -> Booking.com and click “Send price update”, then follow the instructions. If you would prefer to have rates updated automatically, please go back to Settings -> Channels -> Booking.com and click “Edit”. Make sure that the setting called “Update rates automatically” is enabled.
  7. If you are currently receiving credit card details through Booking.com, once the connection is active the card details will be sent through the connection instead of being visible in your extranet. To be able to access them you will need to use the “Sirvoy Vault” feature. If you are using Sirvoy’s Stripe integration, details will be automatically stored there too.
  8. Once your connection is active, we will import any future bookings that you have previously received through Booking.com. This is done to make sure that any future modifications and/or cancellations will be handled correctly. Please do not enter those bookings manually into Sirvoy. If bookings have been registered manually in Sirvoy, but later also are read automatically, they will appear as overbookings.
Note: Once the connection is completed, you will no longer be able to change rates, availability, restrictions (see some exceptions here), etc. via your Booking.com login. All updates will have to be done from Sirvoy. Once a change is done in Sirvoy, it will be reflected on Booking.com within a couple of minutes. However, we still recommend that you at times verify through your Booking.com login that availability, rates and bookings are updated and synced correctly.

Note: Even though the availability is synced between Sirvoy and the channels almost instantaneously, there is always a small risk of double bookings when the same physical room is made available on multiple booking channels simultaneously. For example, the last room could in the same instant be booked both through your website and another booking channel. This happens very rarely, even for busy hotels. But if this does happen, the booking channel will expect you to promptly inform them so that, depending on your agreement, the partner service of the channel can help find a solution as soon as possible.

Note: Booking.com doesn’t accept more than 254 rooms per room type. So if you have a room type that exceeds that number of rooms, you would have to divide the rooms into several room types before you can map them.